How Woo Protects Your Personal Data

Privacy Policy at Woo Casinos AU

When players search for Woo Casinos AU, one of the practical questions is what personal information we actually hold and why. As an operator licensed through the Tobique Gaming Commission (licence 0000002) and run by Novatrix SRL, we collect the details needed to open an account, process a deposit, and confirm identity before a withdrawal is released. This includes registration data such as name, date of birth, and contact details, along with payment information tied to the method used — for example Visa, Mastercard, Skrill, Neteller, Paysafecard, Zimpler, iDEBIT, INSTADEBIT or Interac.

Why we collect this information

Identity and payment data are collected primarily to meet our verification obligations. Age must be confirmed as part of registration, since the minimum age to hold an account with us is 18. Verification also supports the know-your-customer checks described in our verification process, which determine what documents may be requested and when a check can fail.

We do not publish a fixed retention schedule or a list of named data-protection partners, and we avoid stating anything beyond what our current policy confirms. Players who want the exact wording of our data handling terms should refer to the privacy policy published on the official site, as this page summarises only the elements we can confirm directly.

What Information We Process

The categories of data we handle connect directly to account setup, deposits, and identity checks. Each item below reflects a specific stage of using the account rather than a general description.

• Registration details — name, date of birth and contact information, collected to confirm the 18+ minimum age requirement at sign-up.
• Payment details — linked to the method chosen among Visa, Mastercard, Maestro, Skrill, Neteller, Paysafecard, Zimpler, iDEBIT, INSTADEBIT or Interac, as covered in our deposit methods overview.
• Verification documents — requested under our KYC policy to confirm identity before certain actions, such as a withdrawal, are completed.
• Account activity — bonus eligibility details, such as the 100% up to AUD1850 + 150 FS first-deposit offer with its 40x wagering condition, tracked to confirm that promotion terms were met, as outlined on our bonuses page.

Each category serves a defined purpose tied to opening, funding, or verifying an account, rather than being collected without a stated reason.

Your Rights and Account Access

Players who want to review, correct, or ask about the data held on their account can do so through our official site support widget, which is the channel we point players to for any privacy-related request. We do not add an unverified support address or promise a response window we cannot confirm, since support hours are not published.

Access to the account itself is protected through the standard sign-in process described on our account login page, including password recovery if access is lost. Keeping login credentials private is the most direct way players can help safeguard their own data, alongside only submitting verification documents through the official cashier or KYC channel rather than any third party.

Because our current policy does not state fixed retention periods, specific data-protection certifications, or a named regulator beyond the Tobique Gaming Commission licence held by Novatrix SRL, we limit our claims here to what that licence and our KYC policy confirm, rather than describing procedures we cannot verify.